At Rupiio, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below:

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1. Eligibility for Returns

• Returns are accepted only for products that are defective, damaged, or incorrect at the time of delivery.

• The product must be unused, in its original packaging, and returned within 7 days of delivery.

• Personalized/customized cases or covers are not eligible for return or exchange unless they arrive damaged or defective.

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2. Non-Returnable Items

• Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

• Items purchased during sale/clearance events may not be eligible for return unless defective.

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3. Return Process

• To initiate a return, customers must raise a return request through our support channel within the return period.

• Proof of purchase (order number/invoice) and clear product images may be required.

• Once approved, the product must be shipped back to us in secure packaging.

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4. Refunds

• Refunds will be issued after the returned product is received and inspected.

• Refunds are processed to the original payment method within 5–7 business days.

• In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

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5. Exchanges

• If you received a defective or incorrect product, we will provide a replacement instead of a refund (subject to stock availability).

• If the replacement is not available, a full refund will be issued.

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6. Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or wrong items.

• In such cases, we will cover the return shipping charges.

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7. Order Cancellations

• Orders can be cancelled within 12 hours of placing the order or before they are shipped.

• Once shipped, cancellation is not possible, but you may proceed with a return request after delivery.